Privacy Policy

About our privacy policy
24goodz.com cares deeply about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available through it by 24goodz.com. The effective date of these terms is 01/01/2022; with the publication of a new version, all previous versions become invalid. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of this privacy policy.

About data processing
Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.

E-commerce software
Shopify
Our webshop has been developed using Shopify software. Personal data that you make available to us for the purpose of our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Shopify is required to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve its services.

Email and mailing lists
InMotion
We use the services of InMotion for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your data and our data as much as possible.

Payment processors
Pay.nl
For handling (part of) the payments in our webshop, we use the payment service provider Pay.nl. Pay.nl processes your name, address, city details, and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of an application for deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of Pay.nl’s services for which they engage third parties. Pay.nl does not retain your data longer than is permitted by law.

Mollie
For handling (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, city details, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than is permitted by law.

Viva
For handling (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, city details, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than is permitted by law.

Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to request clarification regarding your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services; we have granted WebwinkelKeur permission to do so. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Trustpilot
We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide a name and email address. Trustpilot shares this data with us so that we can link the review to your order. Trustpilot also publishes your name on its own website. In some cases, Trustpilot may contact you to request clarification regarding your review. If we invite you to leave a review, we share your name and email address with Trustpilot. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services; we have granted Trustpilot permission to do so. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of the services for which Trustpilot engages third parties.

Shipping and logistics
PostNL
When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary for us to share your name, address, and city details with PostNL. PostNL uses this data solely for the purpose of performing the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL
When you place an order with us, it is our job to deliver your package to you. We use the services of DHL to carry out deliveries. For this purpose, it is necessary for us to share your name, address, and city details with DHL. DHL uses this data solely for the purpose of performing the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.

GLS
When you place an order with us, it is our job to deliver your package to you. We use the services of GLS to carry out deliveries. For this purpose, it is necessary for us to share your name, address, and city details with GLS. GLS uses this data solely for the purpose of performing the agreement. If GLS engages subcontractors, GLS will also make your data available to these parties.

DPD
When you place an order with us, it is our job to deliver your package to you. We use the services of DPD to carry out deliveries. For this purpose, it is necessary for us to share your name, address, and city details with DPD. DPD uses this data solely for the purpose of performing the agreement. If DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting External sales channels
Bol.com
We sell (part of) our products via the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl
We sell (part of) our products via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time for reasons other than at your request, we will ask for your explicit consent. Your data will not be shared with third parties other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us, an oath, or a legal obligation.

Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, 24goodz.com may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will resist this within the possibilities offered by law.

Retention periods
We retain your data for as long as you are our customer. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must retain invoices containing your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees will no longer have access to your customer profile and documents that we have created in connection with your assignment.

Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we will only send copies of your data to your email address already known to us. If you wish to receive the data at another email address or by post, for example, we will ask you to identify yourself.

We keep a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to inspect the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, together with an overview of the processors who have this data, stating the category under which we have stored this data, to the email address known to us.

Right to rectification
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you adjusted. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been adjusted to the email address known to us.

Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you carried out by another party. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address known to us. In all likelihood, in such a case we will no longer be able to continue providing services, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of 24goodz.com. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies of the data that we process (or have processed) available to you and then permanently cease the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and obtain reports on how visitors use the website.

This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services.

Third-party cookies
If third-party software solutions use cookies, this is stated in this privacy policy.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected relating to you, we will notify you of this by email.

Contact details (no visiting address)
24goodz.com
Keurenplein 41
Box A3524
1069CD Amsterdam
The Netherlands

T +31 85 060 5471
E support@24goodz.com